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Address

24 Dempsey Drive
Rothwell
Northants
NN14 6LA

Telephone

01536 713657

Registered in England and Wales.
Company registration number: 4641776

If at any time you wish to tell us something or ask us a question about a product or our services, please contact Michael Jones Independent Financial Services Limited via the contact details above or send us an enquiry below.

send us an enquiry


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What to do if you have a complaint

We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please call the Lighthouse Advisory Services Limited Client Liaison Team on 08000 85 85 93, email complaints@lighthousegroup.plc.uk or write to them at Highbank House, Exchange Street, Stockport, SK3 0ET.

They will investigate the matter in line with their procedures and in accordance with the FCA Rules and will report back to you with their findings.

If you are unhappy with the outcome you can take your complaint to the Financial Ombudsman Service. Call 0800 023 4 567 Monday to Friday - 8am to 8pm, Saturday - 9am to 1pm. Calls to this number are normally free for people ringing from a fixed line phone but charges may apply if you call from a mobile phone. Or call 0300 123 9 123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs. Or email: complaint.info@financial-ombudsman.org.uk